According to Article 502 of Russian Federation’s Civil Code and Article 25 of the Law "On Protection of Consumer Rights", a consumer can exchange or return goods while simultaneously complying with the following conditions:
— no more than 14 days have passed since the purchase (the day of purchase isn’t taken into account);
— the goods are non-food;
— the goods are of proper quality (if they aren’t – see terms of return and exchange of the inadequate quality goods);
— the goods were not in use, i.e. packaging is in good state, there are no signs of exploitation, complete set is kept (in case of loss of packaging, tags, labels, etc., return or exchange is possible by agreement with the store manager);
— consumer properties are retained;
— there are documents that confirm the payment (if they are not available, it is necessary to establish the precise date of purchase, and only then return / exchange is possible by agreement with the store manager);
— the goods are not included in the list of goods that can’t be returned or exchanged;
— the goods are not technically complex.
Complying with these conditions, the purchased goods can be:
— exchanged for the similar ones at the same store where the product has been purchased (at the discretion of the store manager, a return or exchange document is issued on presentation of the buyer's ID card);
— returned to the seller and get a refund (in the case of non-cash payment, the refund is made accordingly).
The product of inadequate quality has minor or major defect.
A minor defect is a non-compliance of the product with the mandatory requirements provided for by the law or the contract's terms, or with the purposes for which the goods are used, or with the sample and / or description.
A major defect is the one that cannot be fixed and requires disproportionate expenditure of time or money, or has been identified more than once, or has reappeared after its removing.
When finding a defect, the consumer is entitled to:
— require replacement of the product of the same brand / model / article;
— require exchange for the same product of another brand, and payment of the difference;
— require a fair price cut;
— require free repair of the defects or compensation for the work to be done by a third party;
— cancel sales agreement and demand a refund.
A consumer can exercise these rights only if a seller hasn’t informed about the item’s inadequate quality upon purchase. A consumer may complain of other defects than those indicated by the seller too.
If an additional check or expert review is required to establish the breakdown cause, it must be fulfilled within 20 days from the time the requirement has been raised.
If the seller doesn't have the necessary goods, the ones of inadequate quality must be replaced within a month from the date the requirement has been raised.
If the repair takes more than 3 days from the date of the claim, the consumer may require providing him/her with a similar product free of charge for the repair period.
All bicycles are covered by the manufacturer's brand warranty (on the frame and accessories separately) according to the terms specified in the attached warranty card and in the “Warranty” section.
Tires, inner tubes, sprockets, chains, drive cables and brake pads are consumable materials. For this reason claims are accepted only if a manufacturing defect is detected within one week from the date of sale.
Cuts, punctures and rips of inner tubes and tires, rips of cable drives housing, abrasion of tires and brake pads, sprockets, chains in operation are not covered by the warranty.
Compensation of transportation is not included in the seller's warranties (however, it is possible, depending on the circumstances and via separate agreement).
The “List of goods that cannot be returned or exchanged” includes:
— sewn and knitted underwear, hosiery (for example, balaclavas, scarves);
— food contact items and materials made from polymers (for example, bicycle flasks, thermos, bottles);
— motorcycles and bicycles (if you don’t like the bike or it doesn't fit you, you can talk over the possibility of exchange or refund with the store manager; remember that in this case it's not obliged but the seller can do a favor);
— household computing and multiplying equipment;
— technically complex products.
If the goods were paid for with a bank card or via the WebMoney, Yandex.Money and QIWI Wallet payment system, the cancellation of the payment transaction takes place within five working days from the date when the writing or electronic application for the goods’ return has been accepted. Please note that the refund to the payer's account may take up to 30 days, it depends on the type of payment system. More information you can get by contact the support service of the corresponding payment system or the card-issuing bank. Remember that when you return the goods paid by credit card, the refund is made only on the card you’ve used when paying for the purchase.
If the item was paid in cash, you can get a refund on the day you applied for purchase return on weekdays.